NHS Friends and Family Test (FFT)
Last Updated: Friday, 16 October 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | July 2026 | August 2026 | September 2026 |
| 1. Very Good | 53 | 9 | 41 |
| 2. Good | 6 | 4 | 11 |
| 3. Neither Good nor Poor | 2 | 0 | 1 |
| 4. Poor | 0 | 0 | 1 |
| 5. Very Poor | 3 | 1 | 6 |
| 6 Don’t know | 0 | 0 | 1 |
| Summary Scores | |||
| Positive | 92% | 93% | 85% |
| Negative | 5% | 7% | 11% |
| Neutral | 3% | 0% | 4% |
Comments received from FFT feedback
Below is a selection of comments that we have received in Friends and Family Test feedback:
- 'Appointment sorted quickly and the doctor was approachable and kind natured!'
- 'The lady on reception is so wonderful she is so welcoming.'
- 'Firstly the front line desk is marvellous in my opinion .The doctor whom I saw was extremely thorough in his care and treatment for me. 10/10 every time.'
- 'Booking was easy, didnt wait to long to see the dr.'
- 'Doctor took time to listen to me and was sincere.'
- 'Very straight forward, pleasant staff not much of a wait in and out.'
- 'Warm welcome from reception and the nurse and also very thorough explaining everything.'
- 'Thorough check, good explanation, felt confident doctor had addressed all issues.'
Improvements made from Friends and Family test feedback:
We have made a number of improvements from feedback that we have received:
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- You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here.
- You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice. You can view the guide here.