NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 10 March 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | February 2026 | January 2026 | December 2026 |
| 1. Very Good | 67 | 72 | 53 |
| 2. Good | 11 | 13 | 4 |
| 3. Neither Good nor Poor | 3 | 0 | 2 |
| 4. Poor | 1 | 1 | 1 |
| 5. Very Poor | 1 | 2 | 1 |
| 6 Don’t know | 0 | 0 | 0 |
| Summary Scores | |||
| Positive | 94% | 97% | 93% |
| Negative | 2% | 3% | 3% |
| Neutral | 4% | 0% | 4% |
Comments received from FFT feedback
Below is a selection of comments that we have received in Friends and Family Test feedback:
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- 'Friendly and helpful staff.'
- 'Appointment was on time. Doctor was attentive, friendly and seems very knowledgeable.'
- 'I had an appointment with the Heart Nurse. I was able to discuss what was worrying me & she answered the questions I asked.'
- 'Lovely lady on reception and great doctor who listened and had empathy.'
- 'The nurse was wonderful and very helpful.'
- My appointment was dealt with in a timely and efficient manner. Everyone I spoke to was really helpful and approachable.'
- 'Professional and friendly service.'
- 'The Doctor was very good, he listened to me as I explained my issue, and my previous record. He explained what options I had, and was very professional
too.'
Improvements made from Friends and Family test feedback:
We have made a number of improvements from feedback that we have received:
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- You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here:Maghull - Patient Newsletter - December 2025
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You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice: You can view the guide here: Maghull Practice - How to access online services