NHS Friends and Family Test (FFT)
Last Updated: Monday, 02 February 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | January 2026 | December 2026 | November 2026 |
| 1. Very Good | 72 | 53 | 87 |
| 2. Good | 13 | 4 | 9 |
| 3. Neither Good nor Poor | 0 | 2 | 4 |
| 4. Poor | 1 | 1 | 5 |
| 5. Very Poor | 2 | 1 | 5 |
| 6 Don’t know | 0 | 0 | 1 |
| Summary Scores | |||
| Positive | 97% | 93% | 86% |
| Negative | 3% | 3% | 9% |
| Neutral | 0% | 4% | 5% |
Comments received from FFT feedback
Below is a selection of comments that we have received in Friends and Family Test feedback:
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- 'Checked in and was seen straight away. Prescription issued direct to the chemist. Very friendly and professional, thank you.'
- 'I was seen on time and the doctor was extremely thorough, friendly and approachable, professional and explained everything so I fully understood and reassured me and put me at ease.'
- 'The doctor has been really good with me when I have been so sick the past few months.'
- 'Receptionist was very friendly and helpful. Seen practitioner nurse. She was lovely, explained everything clearly and was very friendly.'
- 'I have always had a good experience at my practice. Reception staff are most helpful. All staff are polite and professional. The GP always listens to me and is always very approachable and thorough.'
Improvements made from Friends and Family test feedback:
We have made a number of improvements from feedback that we have received:
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- You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here:Maghull - Patient Newsletter - December 2025
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You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice: You can view the guide here: Maghull Practice - How to access online services